NERC and The Electric Reliability Organization Enterprise, the Human Performance Community of Practice (KnowledgeVine and ResilientGrid) and our mutual partners (WECC, TexasRE, SERC, MRO, NPCC, Inc., ReliabilityFirst) are exploring the vital importance that human and organizational performance play in the reliability and security of the North American power grid. We have an exciting afternoon planned to get us started on our journey of continuous improvement together. Our speakers will touch upon a variety of topics to reduce error and risk through human performance application.

Part 1 - Human Performance’s Importance to the Organization

Speakers:

Mike Knott, Asplundh

Jay Johll, Utility Lines Construction Services

Jason Briggs, American Electrical Testing Co., LLC.

Bryan Beadle, Utilicon

Part 2 - Year In Review – A Psychological Perspective of Human Performance Topics in 2021

Speakers:

Dr. Mike Legatt, ResilientGrid

Dr. James Merlo, KnowledgeVine

Part 3 - Ordinary Heroes: A Memoir of 9/11

Speaker:

Joe Pfeifer, Retired FDNY Chief and Author

This presentation was not recorded. If you would like to purchase Joe’s excellent book, to hear his incredible story, please do so here on Amazon.

Part 4 - Human and AI Interaction

Speaker:

Dr. Katya LeBlanc, Idaho National Labs