We tend to think about other people's influence on us. How their behaviors, actions, words affect our lives. In doing this we often fail to pay attention to the level of influence we have on others.
There are many ways influence happens. It can be as complex as the interplay of cultural and social norms or as simple as changing one or two words.
Recently there has been a lot of attention on ’nudging’. Nudging is a nice way of saying to coax or gently encourage (someone) to do, think, say, or agree to something.
As a Human Performance professional, the information received from personnel is important. There is a need to protect the authentic expression of the speaker in support of quality corrective or legal action.
Join Sharon in learning four ways we inadvertently ’nudge’ or lead our conversations and how the addition of a few simple questions can help you reduce inadvertent influence, increase rapport, and gain higher quality responses to your questions.