Our world is more blended and interconnected now than it has ever been. Miscommunication can have serious consequences. LaRhonda Julien will help you understand generational and cultural differences and the benefits of effective communication. She will provide a strategy that can be implemented immediately across all ages and ways of life. This is definitely one you won't want to miss.
Lead On Purpose: Building Your Team On Solid Ground
Kirk Bagnal of Ethostory will be presenting on building a Leadership Development Plan that aligns with your organizational Purpose. This is definitely one you won't want to miss.
Light for Human Health, Productivity, and Safety. It's So Much More than Just Seeing
Rod Heller, managing partner of Energy Performance Lighting and a researcher on the effect of lighting on human performance, will be presenting on changing lighting to change human performance, mood, and health across a variety of industries. This is definitely one you won't want to miss.
The Criminalization of Human Error
David Marx, founder and CEO of Outcome Enguinity and author of Whack-a-Mole: The Price We Pay For Expecting Perfection, will discuss the prosecutions of police officer Kim Potter and nurse RaDonda Vaught through a Just Culture model. This is definitely one you won't want to miss.
Human Factors and Advanced Training
Dr. Matt Kaufman, Army Simulation Services VP at Cole Engineering, will be presenting on bringing Human Factors science to advanced simulations, the kind that prepares people for real-world, life-and-death situations. This is definitely one you won't want to miss.
Human Factors and Video Game Design
Dr. Adams Greenwood-Ericksen of Activision will be presenting on bringing Human Factors science to video game design. He is an expert in capturing user experience and domain specific knowledge elicitation of subject matter experts through a host of methods including interviews, testing, and evaluation. This definitely is one you won't want to miss!
"Internal PPE": Hydration, Fatigue, Recovery
Why hasn’t the science of mainstream sports nutrition been applied to the specific needs of the outdoor/industrial worker/athlete? Mark Paulsen, of Working Athlete, will be presenting on the Internal PPE for the employee, including:
What are the effects of dehydration on the job site?
How is mental and physical fatigue being addressed?
What latent issues are we missing when we look at Recovery, Fatigue, Dehydration, and baseline health?
What systems are in place to ensure employee physical health and safety?
Changing Operations in COVID-19
As the world is changing in response to changing COVID-19 numbers, we'd like to have an opportunity to talk through how the changes are affecting us. We're excited to have a panel to talk through some of these changes:
David Bowman, KnowledgeVine
LaRhonda Julien, Georgia Transmission Corporation
Sam Reno, MidAmerican Energy
Krystall Valencia, WAPA
And feedback/discussion from Community of Practice members
The Evolving Strategies and Outlooks of Human and Organizational Performance
Riz Shah, of the Department of Energy, present this afternoon: The Evolving Strategies and Outlooks of Human and Organizational Performance.
Human and Organizational Performance methodology builds a learning organization. Challenging assumptions in the regulatory landscape takes vigor and gumption. Compliance alone is not conducive to continuous improvement. Approaching outcomes with a performance and reliability lens builds a culture where organizational excellence, optimized performance, and reliable operations are encouraged, supported, and implemented by every individual at every level.
Changing Outcomes: Bias and Priming
Following Sharon Small’s presentation on Clean Language, Mike and James discuss related research science in Changing Outcomes: Bias and Priming
Clean Language: A New Approach to Increasing Clarity and Understanding
We tend to think about other people's influence on us. How their behaviors, actions, words affect our lives. In doing this we often fail to pay attention to the level of influence we have on others.
There are many ways influence happens. It can be as complex as the interplay of cultural and social norms or as simple as changing one or two words.
Recently there has been a lot of attention on ’nudging’. Nudging is a nice way of saying to coax or gently encourage (someone) to do, think, say, or agree to something.
As a Human Performance professional, the information received from personnel is important. There is a need to protect the authentic expression of the speaker in support of quality corrective or legal action.
Join Sharon in learning four ways we inadvertently ’nudge’ or lead our conversations and how the addition of a few simple questions can help you reduce inadvertent influence, increase rapport, and gain higher quality responses to your questions.
Critical Steps: Managing What Must Go Right in High-Risk Operations
Tony Muschara, Ron Farris and Jim Marinus will be talking about their book "Critical Steps: Managing What Must Go Right in High-Risk Operations" We're honored Tony spoke to the community several months ago to give us a preview of the book, and this presentation will continue diving into this work.
A Person-Centered Approach to Leading
Ashleah Bechtel will talk about how to help employees reach their highest potential and also how to have difficult conversations along the way, in her talk, "A Person-centered Approach to Leading".
The Dunning-Kruger Effect
Based on several requests, Mike and James will be talking about the Dunning-Kruger Effect, the Better-Than-Average Effect, and Imposter Syndrome, ways people incorrectly estimate their understanding and abilities (and studies that are often misinterpreted).
Human Performance in Electric Power Conference #4
NERC and The Electric Reliability Organization Enterprise, the Human Performance Community of Practice (KnowledgeVine and ResilientGrid) and our mutual partners (WECC, TexasRE, SERC, MRO, NPCC, Inc., ReliabilityFirst) are exploring the vital importance that human and organizational performance play in the reliability and security of the North American power grid. We have an exciting afternoon planned to get us started on our journey of continuous improvement together. Our speakers will touch upon a variety of topics to reduce error and risk through human performance application.
Part 1 - Human Performance’s Importance to the Organization
Speakers:
Mike Knott, Asplundh
Jay Johll, Utility Lines Construction Services
Jason Briggs, American Electrical Testing Co., LLC.
Bryan Beadle, Utilicon
Part 2 - Year In Review – A Psychological Perspective of Human Performance Topics in 2021
Speakers:
Dr. Mike Legatt, ResilientGrid
Dr. James Merlo, KnowledgeVine
Part 3 - Ordinary Heroes: A Memoir of 9/11
Speaker:
Joe Pfeifer, Retired FDNY Chief and Author
This presentation was not recorded. If you would like to purchase Joe’s excellent book, to hear his incredible story, please do so here on Amazon.
Part 4 - Human and AI Interaction
Speaker:
Dr. Katya LeBlanc, Idaho National Labs